Privacy Policy

bacami ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website at https://bacami.cam and our associated online gaming services.

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use bacami services.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with bacami, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, Indonesian National Identity Card (KTP) number or passport number, and nationality.
• Contact Information: Email address, mobile phone number, residential address including city and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers if configured.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay phone numbers), and transaction history.
• Verification Documents: Copies of your KTP or passport, proof of address documents (utility bills, bank statements), and selfie photographs for identity verification (KYC process).
• Communications: Any correspondence you send to our customer support team via live chat, email, or other contact channels.

1.2 Information Collected Automatically

When you access and use bacami, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (including mobile device ID and IP address).
• Usage Data: Pages visited, features used, time spent on pages, clickstream data, referral sources, search queries within the site, and interaction patterns.
• Gaming Activity: Bets placed, games played, stake amounts, winnings, losses, betting patterns, favorite games, and session duration.
• Location Data: IP address-based geolocation to verify compliance with geographic restrictions and to detect suspicious login attempts from unusual locations.
• Cookies and Tracking Technologies: Session cookies, preference cookies, security cookies, and analytics cookies to maintain your login state, remember your settings, prevent fraud, and analyze site usage.

1.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers to verify deposit and withdrawal transactions.
• Identity Verification Services: Third-party KYC and anti-fraud services that verify the authenticity of submitted documents and detect identity fraud.
• Affiliate Partners: If you registered through an affiliate referral link, we may receive basic referral information (but not your personal browsing history or other sensitive data).

2. How We Use Your Information

bacami uses your personal information for the following specific purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your bacami account
• Authenticating your identity when you log in
• Processing deposits, withdrawals, and internal account transfers
• Providing customer support and responding to your inquiries
• Managing your gaming preferences, limits, and self-exclusion requests
• Administering bonuses, promotions, and loyalty rewards

2.2 Compliance and Legal Obligations

• Verifying your age and identity to comply with 21+ age restrictions
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities
• Complying with legal requirements, court orders, and regulatory requests
• Maintaining records for audit, dispute resolution, and legal proceedings
• Enforcing our Terms and Conditions and investigating violations

2.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior and unauthorized access
• Detecting multiple accounts, identity theft, and payment fraud
• Protecting against cyberattacks, data breaches, and system intrusions
• Verifying the legitimacy of withdrawal requests to prevent unauthorized fund transfers
• Analyzing betting patterns to identify collusion, arbitrage abuse, and syndicate activity

2.4 Service Improvement and Analytics

• Analyzing site usage to improve user experience and platform performance
• Conducting A/B testing on features and interface elements
• Understanding player preferences to optimize game selection and content
• Developing new features, games, and betting markets based on user demand
• Generating anonymized, aggregated statistics for business intelligence (no personally identifiable data is included in these reports)

2.5 Marketing and Communications

• Sending promotional offers, bonus notifications, and new game announcements (only if you have opted in to marketing communications)
• Delivering personalized content and recommendations based on your gaming activity
• Notifying you of important account changes, policy updates, and security alerts
• Sending transactional emails (deposit confirmations, withdrawal status, KYC requests)

You can opt out of promotional marketing communications at any time by clicking "unsubscribe" in any marketing email or by adjusting your communication preferences in your account settings. Transactional and security-related communications cannot be disabled as they are essential for account operation.

Data Category	Primary Purpose	Retention Period
Identity & Contact Info	Account management, KYC compliance	5 years after account closure
Financial Data	Transaction processing, AML compliance	7 years after last transaction
Verification Documents	Age & identity verification	5 years after account closure
Gaming Activity Logs	Dispute resolution, fraud detection	3 years after activity date
Device & Usage Data	Security monitoring, analytics	2 years after collection
Customer Support Records	Service improvement, complaints	3 years after last contact

3. How We Share Your Information

bacami does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services that verify government-issued IDs and detect fraudulent documents.
• Game Providers: Slot game providers (Pragmatic Play, PG Soft, Microgaming, NetEnt), live casino operators (Evolution Gaming, Pragmatic Play Live), sports betting data providers, and sabung ayam (cockfighting) streaming platforms receive your User ID to authenticate your bets but do not receive your full personal details.
• Customer Support Platforms: Live chat software providers and email service platforms that enable our support team to communicate with you.
• Analytics and Marketing Tools: Anonymized analytics platforms that help us understand site usage patterns without identifying individual users.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulators, courts, or government authorities when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or regulatory request
• Enforce our Terms and Conditions or investigate violations
• Protect the rights, property, or safety of bacami, our users, or the public
• Detect, prevent, or address fraud, security breaches, or illegal activities
• Cooperate with anti-money laundering investigations

3.3 Business Transfers

In the event that bacami undergoes a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in a co-branded promotion or when you authorize us to share your information with a specific partner.

4. Data Security Measures

bacami implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest security standards available. If you become aware of any security vulnerability or unauthorized access to your account, please contact us immediately at [email protected].

5. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request a copy of all personal information we hold about you. You can access much of this information directly through your account dashboard. For a complete data export, contact our support team.

5.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most details (email, phone number, address) directly in your account settings. For changes to legal name or date of birth, contact support with appropriate documentation.

5.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information under certain circumstances. However, we are required by law to retain certain financial and compliance-related records for 5-7 years even after account closure. Upon request, we will delete or anonymize your data to the maximum extent permitted by law.

5.4 Right to Object and Restrict Processing

You can object to certain types of data processing, such as marketing communications. You can opt out of promotional emails and SMS messages at any time. However, we cannot restrict processing of data necessary for account operation, security, and legal compliance.

5.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit it to another service provider where technically feasible.

5.6 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications), you can withdraw that consent at any time. This will not affect the lawfulness of processing prior to the withdrawal.

To exercise any of these rights, please contact our Data Protection Team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days and may request verification of your identity before processing your request.

6. Cookies and Tracking Technologies

bacami uses cookies and similar tracking technologies to provide, secure, and improve our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core site functionality including authentication, session management, and security. These cannot be disabled without breaking the site.
• Preference Cookies: Remember your language preference, timezone settings, and interface customization options.
• Security Cookies: Detect fraudulent login attempts, identify suspicious activity, and protect against cross-site scripting (XSS) and cross-site request forgery (CSRF) attacks.
• Analytics Cookies: Collect anonymized data about how you use bacami, including which pages you visit and which features you use. This helps us improve the platform.

6.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain features of bacami, including logging in and maintaining session state. Refer to your browser's help documentation for cookie management instructions.

7. International Data Transfers

bacami operates internationally and may store or process your personal information on servers located outside Indonesia. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Ensuring recipient countries provide adequate data protection standards
• Requiring third-party processors to maintain equivalent security measures
• Encrypting data in transit and at rest

By using bacami, you consent to the transfer of your information to countries outside Indonesia where data protection laws may differ from those in Indonesia.

8. Children's Privacy

bacami is strictly intended for users aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is under 21, we will immediately close their account, delete their personal information, and forfeit any remaining balance.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

9. Third-Party Links

bacami may contain links to third-party websites, including game provider websites, payment processor sites, and responsible gaming resources. This Privacy Policy applies only to bacami. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods are detailed in the data retention table above (Section 2.5).

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

11. Changes to This Privacy Policy

bacami may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational needs. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

For significant changes that materially affect your rights, we will provide additional notice via email or a prominent notification on the website. Your continued use of bacami after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through your account dashboard
• Website: https://bacami.cam

We aim to respond to all privacy inquiries within 5 business days. For urgent security concerns, please mark your message as "Urgent" in the subject line.